1. Services Provided

· Lighten Life offers light, in-home support including:

· Holding or caring for infants while parents rest or shower

· Light household help (laundry, dishes, tidying)

· Errands and small jobs (e.g. groceries, post office, lightbulb changes)

· Companion visits and conversation

*Note: We do not provide deep cleaning, medical care, or parenting advice.*

2. Booking & Payment

· All bookings must be paid in advance.

· A 2-hour minimum applies to all appointments.

· Extra time can be requested and added if availability allows.

· Gift vouchers are available and valid for 12 months.

3. Cancellations

· Cancellations made with more than 24 hours’ notice will be refunded in full or rescheduled.

· Cancellations within 24 hours are non-refundable unless due to illness or emergency.

4. Health & Safety

· If unwell, we will reschedule rather than risk your family’s health.

· Please also reschedule if anyone in the household is unwell.

· Hygiene practices (handwashing, masks if requested) are always followed.

5. Behaviour & Boundaries

· We reserve the right to leave a session if a situation feels unsafe or inappropriate.

· Tasks will only be completed within the agreed scope of service.

6. Trust & Security

· All Lighten Life helpers have completed a Ministry of Justice background check and hold public liability insurance.

· We operate with care, respect, and transparency in your home.

7. Feedback

· We welcome your feedback. If something didn’t meet your expectations, please reach out so we can make it right.